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At
On-Line Service Corp, we pride ourselves on the effectiveness
of our progressive monitoring systems. On-Line's switch
will automatically detect ABM error conditions and send
detailed alert messages for various states. These alerts
can be sent to an email address including those associated with
cell phones and other portable devices.
Alert
messages identify:
•
Date and time
• Terminal ID
• Information about the current condition
Alerting
can be requested to go to:
• The ISO,
• Location,
• Or a third party.
Escalation
policies can also be accommodated automatically.
Types
of messages vary depending on type of machine and the
data that the machine sends to the switch. Messages
include low cash alerts, receipts & journal printer
errors, paper, ribbon issues, dispenser faults, reversals
and error codes.
In
certain circumstances and with particular machines the
switch is not notified of problems with the ABM. For
this reason, we also offer inactivity alerting.
This service is not dependent on "heartbeat"
messages being sent to the switch but is based entirely
on the absence of transactions from a machine. The level
of activity expected and the hours it is appropriate
to monitor are defined by the client on a location by
location basis.
Web
Access
Our
web site provides clients access to cash position, status
information, errors, transaction details and much more.
The confidential information contained on the site is
protected by SSL and 128 byte encryption and by a required
login. Staff at ISO offices, Investors, ABM Owners,
and other business partners can be granted access to
appropriate data.
Many
ABM manufacturers (Triton, Connect, Tranax/Cross, RMS
and others) offer software packages allowing you to
receive messages from your ABMs and/or query the ABM.
Our site complements the information supplied through
these manufacturer packages and is frequently used to
review data without needing to connect to each individual
ABM.
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