On-Line's proactive real-time monitoring for problem conditions alerts On-Line staff to the occurrence of unexpected circumstances. This alerting system allows us to react quickly and efficiently to resolve the situation.

Alert notification can be extended to the support staff at the Financial Institution delivered via email. Automatic problem escalation policies can
be incorporated.

Your support staff can utilize the remote access tools best suited to your needs: website, dial-up access, IVR, or Blackberry™. These options bring the information that your staff requires to them 24/7 whether they are in the office, at home, or on the road.